Informativa sulle spedizioni

Shipping Policy

Last updated: 06 July 2026
We periodically offer free worldwide shipping as a limited-time promotion. When this promotion is active, it will be clearly indicated at checkout. Our fulfillment system is built to ensure fast, reliable, and secure delivery to customers around the world.
Order Processing
All orders are processed within 1–3 business days before dispatch.
Once your order has shipped, you will receive an email with a tracking number.
Orders cannot be canceled or modified once they have entered the processing stage. Please contact us as soon as possible after placing your order if you need to make a change — we'll do our best to accommodate it before processing begins.
All products are shipped directly from our fulfillment centers and trusted suppliers to ensure professional handling and safe packaging.
Estimated Delivery Times
Delivery times may vary by destination. The following timelines reflect the standard ranges provided by our logistics partners (delivery time does not include the 1–3 day processing period above):
United Kingdom

Standard Delivery: 2–4 business days
Express Delivery: 3–5 business days

European Union (EU)

Standard Delivery: 5–10 business days
Express Delivery: 3–6 business days

United States, Canada & Rest of World

Standard International Delivery: 7–15 business days
Express International Delivery: 2–11 business days

Shipping charges, where applicable, will be clearly shown at checkout. During active promotional periods, free shipping may apply regardless of destination or delivery speed selected.
Customs & Import Duties
Depending on your country's regulations, your order may be subject to customs duties, VAT, or import taxes. These fees are set by local authorities, are not included in your order total, and are the customer's responsibility to pay upon import.
Incorrect Address Policy
Please make sure your shipping address is complete and accurate when placing your order. If an incorrect or incomplete address is provided:

Delivery may be delayed.
The package may be returned to us or become undeliverable.
We are not responsible for delivery issues caused by address errors provided by the customer.
Reshipment to a corrected address may require additional processing time and, where the original package cannot be recovered, may be subject to an additional shipping charge.

If you notice an error immediately after placing your order, Send an email immediately at Contact Information.— we may be able to correct it before the order is dispatched.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged:

Please report the issue within 14 days of the estimated or actual delivery date, whichever is later.
Include your order number and, where relevant, photos or documentation of the damage.
We will open an investigation with our logistics partner and get back to you with the outcome.
Depending on the result of the investigation, we will offer a replacement or a full refund.

To keep this process fair for all customers, we may decline claims that are not reported within this window, or repeated "lost package" claims from the same account or address that cannot be verified with our logistics partner.
Shipping Delays
Delivery times may occasionally be affected by factors outside our control, including:

Customs inspections
High-volume seasons (e.g. holidays, sales events)
Local postal delays
Severe weather conditions
Public holidays

These delays are outside our control, but our support team is always available to help with tracking and updates 
Our Commitment
We take pride in packaging and handling every order with care, and we work closely with professional fulfillment partners to ensure reliable shipping, secure packaging, and a smooth delivery experience. Your satisfaction matters to us, and we are committed to delivering every order safely, with free shipping available during promotional periods.
This policy is governed by the laws of the United Kingdom and does not affect your statutory rights as a consumer.