EUR

Contact Us

We're Here to Help

Our support team is available to assist with product questions, order inquiries, shipping updates, and partnership opportunities. We typically respond within 24 hours on business days.

Get in Touch

Preferred method: Use the contact form below for the fastest response. This helps us route your inquiry to the right team member and reduces spam in our inbox.

Email: If you prefer email, reach us at:
General inquiries: info [at] elleori [dot] com
Customer support: support [at] elleori [dot] com

What to Include

To help us assist you quickly, please provide:

Your order number (if applicable)
Detailed description of your question or concern
Any relevant photos or documentation

Business Hours

Monday–Friday: 9:00 AM – 6:00 PM GMT
We're closed on UK public holidays

For Press & Partnerships

Media inquiries and collaboration proposals: Please use the contact form and select "Partnership/Press" as your subject.

Your privacy matters. We never share your contact information with third parties. Read our Privacy Policy for details.

Your Questions, Answered with Care

Return & Refund Policy

At ELLEORI, we care deeply about your satisfaction, safety, and trust. Each product is carefully selected, checked, and packaged before shipping to ensure you receive the highest quality.

---

Eligibility for Return

Due to the nature of beauty, skincare, and personal care products — which come in direct contact with the skin — opened, used, or unsealed items are non-returnable and non-refundable for hygiene and safety reasons.

Returns are only accepted in the following cases:

The product arrives damaged, defective, or incorrect.

The wrong item was shipped.

To be eligible, please contact us within 7 days of receiving your order, including your order number and clear photos of the issue.
If approved, we will offer a replacement or full refund, depending on product availability.

---

How to Start a Return

Please contact our support team at info@elleori.com. before sending anything back.
Unapproved returns or items sent without prior contact will not be accepted.
Once your return is approved, we’ll provide a return label and detailed shipping instructions.

---

Refund Processing

Approved refunds are issued to your original payment method within 5–10 business days after inspection.
Shipping fees are non-refundable unless the issue was caused by us (e.g., damage, incorrect item).

---

Important Notes

Please read each product description carefully before purchase.

Skin reactions due to allergies or individual sensitivities are not eligible for refund. We always recommend a patch test before full use.

For EU customers, you are entitled to a 14-day cooling-off period for unused and unopened products, in accordance with EU consumer law.

We cannot accept returns on sale items, gift cards, or personalized products.

---

Our Promise

We aim to make every experience with ELLEORI confident, transparent, and enjoyable.
Your satisfaction matters — and we’ll always do our best to resolve any issue quickly and fairly.

📩 Questions about returns or refunds?
Contact us anytime at info@elleori.com — our support team is here to help.

Are any purchases final sale?
For hygiene and safety reasons, we are unable to accept returns or exchanges on skincare, cosmetic, and personal care items once opened or used.
Products that are non-returnable will be clearly marked before purchase.
We take great care in describing and photographing every product so you can shop confidently, knowing exactly what you’re getting.

Shipping Policy

We aim to make your experience smooth from checkout to delivery.
All orders are processed within 1–3 business days, and shipping times vary depending on your region.

United Kingdom

Standard Shipping (2–4 business days): £2.49 for orders under £50

Free Standard Shipping for orders over £50

Expedited Shipping (3–5 business days): £9.99

European Union (EU)

Standard EU Shipping (5–10 business days): £7.99

Express EU Shipping (3–6 business days): £11.99

Free Shipping for orders over €50

Worldwide (including USA, Canada, Australia, and others)

Standard International Shipping (7–15 business days): £12.99

Express International Shipping (2–11 business days): £19.99

Please note: Delivery times may vary slightly depending on customs clearance and local postal services.
You will receive a tracking number once your order has been shipped.

We take great care in packaging every item to ensure it arrives safely and beautifully — because your self-care deserves the same attention we give to our products.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

© 2026 ELLEORI, Powered by ELLEORI