Your Questions, Answered with Care
What is the return policy?
Return & Refund Policy
At ELLEORI, we care deeply about your satisfaction, safety, and trust. Each product is carefully selected, checked, and packaged before shipping to ensure you receive the highest quality.
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Eligibility for Return
Due to the nature of beauty, skincare, and personal care products — which come in direct contact with the skin — opened, used, or unsealed items are non-returnable and non-refundable for hygiene and safety reasons.
Returns are only accepted in the following cases:
The product arrives damaged, defective, or incorrect.
The wrong item was shipped.
To be eligible, please contact us within 7 days of receiving your order, including your order number and clear photos of the issue.
If approved, we will offer a replacement or full refund, depending on product availability.
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How to Start a Return
Please contact our support team at info@elleori.com. before sending anything back.
Unapproved returns or items sent without prior contact will not be accepted.
Once your return is approved, we’ll provide a return label and detailed shipping instructions.
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Refund Processing
Approved refunds are issued to your original payment method within 5–10 business days after inspection.
Shipping fees are non-refundable unless the issue was caused by us (e.g., damage, incorrect item).
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Important Notes
Please read each product description carefully before purchase.
Skin reactions due to allergies or individual sensitivities are not eligible for refund. We always recommend a patch test before full use.
For EU customers, you are entitled to a 14-day cooling-off period for unused and unopened products, in accordance with EU consumer law.
We cannot accept returns on sale items, gift cards, or personalized products.
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Our Promise
We aim to make every experience with ELLEORI confident, transparent, and enjoyable.
Your satisfaction matters — and we’ll always do our best to resolve any issue quickly and fairly.
📩 Questions about returns or refunds?
Contact us anytime at info@elleori.com — our support team is here to help.
Are any purchases final sale?
Are any purchases final sale?
For hygiene and safety reasons, we are unable to accept returns or exchanges on skincare, cosmetic, and personal care items once opened or used.
Products that are non-returnable will be clearly marked before purchase.
We take great care in describing and photographing every product so you can shop confidently, knowing exactly what you’re getting.
When will I get my order?
Shipping Policy
We aim to make your experience smooth from checkout to delivery.
All orders are processed within 1–3 business days, and shipping times vary depending on your region.
United Kingdom
Standard Shipping (2–4 business days): £2.49 for orders under £50
Free Standard Shipping for orders over £50
Expedited Shipping (3–5 business days): £9.99
European Union (EU)
Standard EU Shipping (5–10 business days): £7.99
Express EU Shipping (3–6 business days): £11.99
Free Shipping for orders over €50
Worldwide (including USA, Canada, Australia, and others)
Standard International Shipping (7–15 business days): £12.99
Express International Shipping (2–11 business days): £19.99
Please note: Delivery times may vary slightly depending on customs clearance and local postal services.
You will receive a tracking number once your order has been shipped.
We take great care in packaging every item to ensure it arrives safely and beautifully — because your self-care deserves the same attention we give to our products.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.