Shipping Policy

Shipping Policy

We ship premium beauty devices and skincare products worldwide with secure, tracked delivery. Here's everything you need to know about our shipping process.

Processing Time

Orders are processed and dispatched within 1-3 business days (Monday–Friday, excluding UK public holidays). You'll receive a shipping confirmation email with tracking information once your order ships.

Delivery Times

Estimated delivery times from dispatch:

  • United Kingdom: 2-5 business days
  • Europe (EU): 5-10 business days
  • United States: 7-12 business days
  • Australia: 10-15 business days
  • Rest of World: 10-20 business days

Please note: These are estimates. Actual delivery may vary due to customs clearance, courier delays, or peak shopping periods (e.g., holidays).

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. We offer:

  • Free Standard Shipping on orders over £50 / €60 / $70 USD
  • Standard Shipping: £4.99 (UK), €7.99 (EU), $9.99 (US)
  • Express Shipping: Available at checkout for faster delivery

Tracking Your Order

Once shipped, you'll receive a tracking number via email. You can also track your order anytime by visiting our Track Your Order page or contacting our support team.

Customs, Duties & Taxes

Important: For orders shipped outside the UK, customers are responsible for any customs duties, import taxes, or VAT charges imposed by their country. These fees are determined by local customs authorities and are not included in our product or shipping prices.

We recommend checking with your local customs office for estimated charges before placing an order.

Delivery Issues

If your order is delayed, lost, or damaged in transit:

  • Contact us immediately at support [at] elleori [dot] com
  • Provide your order number and tracking information
  • We'll work with the courier to resolve the issue or arrange a replacement/refund

Undeliverable Packages

Please ensure your shipping address is accurate and complete. If a package is returned to us due to an incorrect address, refused delivery, or failed delivery attempts, you'll be responsible for re-shipping costs.

Shipping Restrictions

We currently ship to most countries worldwide. However, some remote locations or regions with import restrictions may not be available. If we cannot ship to your location, we'll notify you before processing your order.

Questions About Shipping?

Our support team is available Monday–Friday, 9 AM–6 PM GMT. Contact us for assistance.

Last updated: December 2025