Terms & Conditions

Terms & Conditions

Welcome to Elleori. By accessing or using our website (elleori.com), you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.

1. General Terms

These terms govern your use of our website and the purchase of products from Elleori. By placing an order, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding contract.

2. Product Information & Pricing

  • We strive to display accurate product descriptions, images, and prices
  • Prices are subject to change without prior notice
  • All prices are listed in GBP (£), EUR (€), or USD ($) as applicable
  • Prices include VAT where applicable (UK/EU customers)
  • We reserve the right to correct pricing errors and cancel orders placed at incorrect prices

3. Orders & Payment

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel any order for any reason
  • Payment must be received in full before dispatch
  • We accept major credit/debit cards and PayPal (see Payment Methods)
  • Your payment information is processed securely via encrypted SSL technology

4. Shipping & Delivery

  • Delivery times are estimates and not guaranteed
  • We are not liable for delays caused by customs, couriers, or force majeure events
  • Risk of loss transfers to you upon delivery
  • You are responsible for providing accurate shipping information
  • Re-shipment costs due to incorrect addresses are your responsibility

See our full Shipping Policy for details.

5. Returns & Refunds

We offer a 30-day return policy on eligible items. EU customers have a 14-day cooling-off period under the Consumer Rights Directive. See our Return & Exchange Policy for full terms.

6. Product Warranties

  • All beauty devices come with a manufacturer's warranty (terms vary by product)
  • Warranties do not cover damage from misuse, accidents, or unauthorized modifications
  • Skincare products are sold as-is with no warranty beyond statutory consumer rights

7. Limitation of Liability

To the fullest extent permitted by law:

  • Elleori is not liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the purchase price of the product in question
  • We are not responsible for skin reactions, allergies, or misuse of products
  • Always read product instructions and consult a healthcare professional if needed

This does not affect your statutory rights under UK, EU, or US consumer protection laws.

8. Intellectual Property

All content on this website—including text, images, logos, and design—is the property of Elleori and protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without written permission.

9. Privacy & Data Protection

We are committed to protecting your personal information in compliance with GDPR (EU), UK Data Protection Act, and applicable US privacy laws. See our Privacy Policy for details on how we collect, use, and protect your data.

10. Dispute Resolution

UK/EU Customers: Any disputes will be governed by the laws of England and Wales. EU customers may also use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr

US Customers: Disputes will be governed by the laws of the state of Delaware, USA, without regard to conflict of law principles.

11. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, pandemics, strikes, or government restrictions.

12. Amendments

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Modified" date. Continued use of our website after changes constitutes acceptance of the new terms.

13. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Email: info [at] elleori [dot] com
Contact Form

Last updated: December 2025